Frequently Asked Questions

Your order can be changed or canceled as long as it hasn't been processed. Therefore, please contact the store in question as soon as possible —preferably by phone. If calling isn't possible, you can use our contact form.

Sweets are our specialty and our passion, so we don't serve a traditional high tea (sweet and savory). We do, however, offer a delicious tasting menu, featuring a selection of our bars and cookies with coffee or tea for groups of two or more. You can also enhance the tasting menu with a slice of cake or a scone.

You do not need to make a reservation for the tasting.

Koekela gift cards are available in our stores and can only be redeemed there. It is currently not possible to purchase or redeem gift cards online.

Interested in purchasing a large quantity of gift cards? Please contact us using the contact form .

Koekela is an American-style pastry shop founded in 2003, with stores in Rotterdam and The Hague . Click here to read more about Koekela.

At Koekela, quality is key. Not only in our products, but also in how we interact with the world around us. Every day, we strive to make conscious choices for people, the environment, and society. Click here to read more about Corporate Social Responsibility at Koekela.

Do you have a complaint or feedback?
Please contact us as soon as possible via our contact form. If possible, make sure to include photos of the product, the label, and the receipt or proof of purchase.

Does your complaint require an immediate solution?
Then please call the relevant store during opening hours. They can immediately assess how they can assist you.

We aim to process complaints as quickly as possible, and in any case within 3 working days.

Step 1: Browse our pastries available for delivery or pickup. On each product page, you'll find product details, serving and storage instructions, and ingredients.

Step 2: Add your favorite pastries to your shopping cart.

Step 3: Choose your delivery method: delivery or pickup at our stores in Rotterdam or The Hague. Then select a date.

Step 4: Click on 'Go to checkout' .

Step 5: Fill in your details and billing information, complete the payment, and you will receive an order confirmation by email.

When placing an order, an advance payment is required, which means it is only possible to place an order via our website or in our stores.

You can choose a date up to one month in advance. Orders can be placed up to one day in advance; place your order no later than 3:00 PM for next-day delivery or pickup.

Delivery is available Monday through Friday. Pickup at one of our bakery shops is available 7 days a week!

When placing an order, an advance payment is required, which means it is only possible to place an order via our website or in our stores.

Your order can be changed or canceled as long as it hasn't been processed. Therefore, please contact the store in question as soon as possible —preferably by phone. If calling isn't possible, you can use our contact form.

When placing an order, an advance payment is required, which means it is only possible to place an order via our website or in our stores.

After placing an order, you can receive an invoice. Please ensure you enter the correct billing address at checkout. Immediately after placing your order, you can download the invoice as a PDF on the thank you page, via email, or in your account.

We do not deliver on account.

Do you own a hospitality business and would you like to purchase Koekela products on a weekly basis? Please contact us using our contact form .

Do you own a hospitality business and would you like to purchase Koekela products on a weekly basis? Please contact us using our contact form .

We deliver pastries to select postal codes in The Hague, Leidschendam, Rotterdam, Schiedam, Vlaardingen, Voorburg, Voorschoten and Wassenaar.

Check our ' Pastry Delivery ' page to see if we deliver to your postcode.

We deliver for orders over €35. We charge a €5.50 shipping fee per order. Delivery is free for orders over €100.

Thank you for thinking of Koekela for your special occasion!

Weddings
We don't make custom cakes, but you can order our products for your special occasion. We offer additional decoration options for some products. Contact us via our contact form to discuss your wishes and options.

Large orders
Would you like to place a large or complex order that isn't available through our online store? Please contact us using our contact form . We'd be happy to discuss the options with you.

Individual slices of cake cannot be ordered in advance, but they are available for purchase in our stores. Only slices of large cakes are sold individually; small cakes are always available as a whole.

Our cakes are made in large series, which means that unsliced ​​cakes are available in limited quantities.

Would you like to order an unsliced ​​cake? Please mention this in the comments section of your order, and our colleagues will try to accommodate you. Unfortunately, we cannot guarantee this.

In our stores, only the variants that are also in the webshop are available.

• iDeal: all Dutch banks
• Credit card: MasterCard, Maestro, VISA and Amex
• PayPal

Please note: in our stores you can only pay by debit or credit card.

Visit one of our two cozy bakery shops & cafés:

• Koekela Rotterdam : New Binnenweg 79a
• Koekela The Hague : Avenue of the New East Indies 94

In our stores you can only pay by debit or credit card .

You cannot reserve a table with us.

Sweets are our specialty and our passion, so we don't serve a traditional high tea (sweet and savory). We do, however, offer a delicious tasting menu, featuring a selection of our bars and cookies with coffee or tea for groups of two or more. You can also enhance the tasting menu with a slice of cake or a scone.

You do not need to make a reservation for the tasting.

You can enter our building in a wheelchair. Please let our staff know so they can assist you.

Unfortunately, our toilets are only accessible via stairs, so they are not wheelchair accessible.

Unfortunately, your four-legged friend is not allowed inside. We consider this unhygienic due to our open kitchen.

• Frozen pies: 1 month in the freezer, 4 days in the refrigerator after thawing. (Chocolate Truffle Pie & Lime Pie: 2 days)
• Pies: 4 days in the refrigerator (Chocolate Truffle Pie & Lime Pie: 2 days)
• Brownies & Bars: 10 days in the refrigerator.
• Cookies and Muffins: 2 days airtight outside the refrigerator.
• Cakes: 4 days outside the refrigerator
• Cupcakes: 4 days in the refrigerator.

Gluten free

In our webshop, you'll find a variety of gluten-free pastries . These come from certified gluten-free bakeries and are individually wrapped to prevent cross-contamination.

Halal

Our products are suitable for a halal diet, with the exception of our nut pie , which contains alcohol. However, the alcohol almost completely evaporates during the baking process. Although our products are halal-compliant, we do not have an official halal certification. The gelatin we use is halal-certified bovine gelatin.

Sugar-free

We sell a vegan apple pie for one person, baked by Rose&Vanilla. This product contains only the natural sugars of the fruit.

Nut allergy

We offer many nut-free products. Because all our products are baked in the same environment, they may contain traces of nuts . Consult the allergens overview on the product page or ask our store staff which products are suitable for you.

Vegan (Plant-based)

You'll find a variety of plant-based pastries in our webshop. View them all in our Plant-Based collection .

Lactose free

In addition to our vegan products that are lactose-free, our carrot-nut muffin and carrot-nut cake are also lactose-free. These products are made without milk and butter, but do contain egg .

We use only pasteurized dairy ingredients in our products and use pasteurized egg whites for our meringue.

Our nut pie contains a small amount of alcohol. During the baking process, the alcohol almost completely evaporates, leaving only the subtle flavor of the brandy.

We don't make custom cakes, but you can order our products for your special occasion. We offer additional decoration options for some products. Contact us via our contact form to discuss your wishes and options.